CITY OF LAKE FOREST

Title II of the American with Disabilities Act

Non-Discrimination Policy and Grievance Procedure

Non-Discrimination Policy

The City of Lake Forest is committed to ensuring that people with disabilities are able to take part in and benefit from, the variety of public programs, services, and activities offered by the City. The City continues to modify its facilities, programs, policies, or practices, as necessary to ensure such access is provided.

Ada Grievance Procedure

In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 (ADA), and ADA Amendments Act of 2008, the City does not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

Title II of the Americans with Disabilities Act requires that public entities adopt and publish grievance procedures to assure the prompt and equitable resolution of grievances. The purpose of this ADA grievance procedure is to resolve as promptly as possible any problems, grievances, or conflicts related to the City's ADA compliance without the need for the grievant to resort to other remedies available under the law.

CONTENTS

  1. Who may file a grievance?
  2. When should a grievance be filed?
  3. What should the grievance include?
  4. What if I need assistance filling out my grievance?
  5. What happens after I file my grievance?
  6. When will I receive a response?
  7. Should I be concerned that a City office or employee might retaliate against me if I complain?
  8. What can I do if I am not satisfied with the initial investigation?
  9. How long are complaints kept?
1. Who may file a grievance?

You or your authorized representative may file an ADA grievance if you believe that:

  • The City is not in compliance with the physical access requirements of the Americans with Disabilities Act related to its public facilities, land, or right-of-ways, or
  • You or a specific class of individuals have been denied access to participate in City programs, services, or activities on the basis of disability, or
  • You or a specific class of individuals have been otherwise subjected to discrimination on the basis of disability by the City, or
  • The City has otherwise violated the ADA.

 

2. When should a grievance be filed?

Before filing a grievance, you may seek informal resolution by emailing the City's Designated ADA Coordinator, Shelly Cisneros. If your informal concern is not resolved in a timely fashion, you may file a formal grievance under this procedure. You are encouraged to file your grievance as soon as possible, but within 60 business days. 

3. What should the grievance include?

The grievance should be in writing and contain information about the grievance, submission date, name, address, telephone or cell phone number of grievant, location, date and description of the problem. A grievance form is available at the City for your convenience, but is not required to be used.

Grievances should be submitted by emailing ADA Coordinator, Shelly Cisneros, with a copy to the City Clerk.

4. What if I need assistance filling out my grievance?

An alternate means of filing grievances, such as personal interviews or audio recording of the grievance, will be made available for people with disabilities upon request.

5. What happens after I file my grievance?

After receiving your grievance, the ADA Coordinator will investigate within 20 business days. The investigation may include you and any other person(s) the investigator believes to have relevant knowledge concerning your grievance. The investigator will also consider any written evidence submitted.

After completing the investigation, the investigator will review the factual information gathered. The ADA Coordinator will then issue a written response.

6. When will I receive a response?

The ADA Coordinator will provide a response within 20 business days.

7. Should I be concerned that a City officer or employee might retaliate against me if I complain?

The City does not retaliate against you for filing a grievance and does not permit retaliation by its officers or employees. Please notify the ADA Coordinator of any retaliation.

8. What can I do if I am not satisfied with the initial investigation?

If you are not satisfied with the response you may submit an appeal within 15 business days of your receipt of the response to the City Manager, stating the reasons for the appeal. An alternate means of filing an appeal, such as personal interviews or audio recording of the appeal, will be made available for people with disabilities upon request.

Within 20 business days after receipt of the appeal, the City Manager, or his designee, will meet with the grievant to discuss a resolution. Within 20 business days after the meeting, the City Manager, or his designee, will respond with a final resolution. You may file your appeal at the following address:
City of Lake Forest
City Manager
Attention: City Clerk
25550 Commercentre Drive
Suite 100
Lake Forest, CA 92630

If you are not satisfied with the results of the appeal, you may file a complaint with the appropriate agency or department of the State or Federal government. Contact the U.S. Department of Justice or the California Department of Justice Civil Rights Division for information about how to file a complaint with these agencies.

Using this grievance procedure is not a prerequisite to pursuing any of your other remedies. However, in the interest of a prompt resolution of the grievance, the City encourages you to use this procedure in addition to any other available alternatives you may choose.

9. How long are grievances kept?

All grievances received by the ADA Coordinator and appeals to the City Manager will be kept by the City for at least three years.

ADA Grievance form (PDF) must be completed and submitted to Shelly Cisneros.

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2022 Business Survey


Social Media Accounts:

Please select all social media outlets that your business currently utilizes.

Social Media
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Has your business/organization been negatively impacted by COVID-19?
Has your business/organization been negatively impacted by COVID-19?
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If you could receive an assistance grant, how much would your business/organization need to properly recover?
If you could receive an assistance grant, how much would your business/organization need to properly recover?
If you selected "more", please submit your response here.
If you are a restaurant, have you used outdoor dining during the Pandemic and would you like to continue or enhance outdoor dining?
If you are a restaurant, have you used outdoor dining during the Pandemic and would you like to continue or enhance outdoor dini
If you selected "other", please submit your response here.
If you responded "yes" or "other", how long would you like to continue to have the ability to conduct outdoor operations?
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If you selected "other", please submit your response here.
What type of assistance would be helpful for your business/organization now and in the future? (Select all that apply)
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Address
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This form is for businesses that are physically located at a Lake Forest address.

 

Business Address
Please enter Mailing Address information, if different from Business Address.
Home-Based Business?
If yes, you do not need to enter Property Manager Contact Information on the following page.

Commercial Business Additional Information

Applicable if you are a commercial or a home-based business.

Reason(s) for locating Business in Lake Forest:

Property Manager Contact Information

Applicable if you are leasing or own commercial property.

PLEASE DO NOT COMPLETE THIS SECTION IF YOU ARE A HOME-BASED BUSINESS.

Property Manager Address

Business Watch - Emergency Contact Information

Please complete the following emergency contact information if your business wishes to participate in the Orange County Sheriff's Department "Business Watch Program". You will be contacted and provided with additional information and receive a "Business Watch" decal.

PLEASE DO NOT COMPLETE THIS SECTION IF YOU ARE A HOME-BASED BUSINESS.

More Information on Lake Forest Business Watch:

Business Watch | Lake Forest, CA

To learn more about the Lake Forest Business Watch Program, please visit the link above.

Please enter the name of an individual to call in case of an emergency. They must have keys to your business.
Please enter the name of an individual to call in case of an emergency. They must have keys to your business.
Do you have an alarm system?
Do you have surveillance cameras?

Lake Forest Chamber of Commerce Membership

Membership Application

Joining the Lake Forest Chamber of Commerce offers numerous opportunities to network, gain valuable experience, expand your business, and more. If you are interested in joining or would like more information, select the link above.

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CCA

Address
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City of Lake Forest SMS Sign Up

Please provide the following information to join the waiting list for the Lake Forest CERT program.
Previous Experience Please check all that apply
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Expand the Forest

Expand the Forest Beautification Program

Public Works Department | 100 Civic Center Dr. | Lake Forest, Ca 92630 | (949) 461 - 3493


Applicant Information

Address

Note: Due to the health and wellbeing of the selected trees, plantings will occur only from October 1st though December 1st and March 1st through June 1st. Staff will contact you during this time frame. Dedication plaques are not allowed. 


Location

 

Disclaimer: If a planting date cannot be arranged, the tree(s) will be planted by the end of the planting period. 

 


Type of Tree


Dedication

The City Council Certificate: The dedication and sponsor(s) information will appear on the City Council signed certificate mailed to you after the tree planting has occurred.

(Example: In loving memory of John Doe, a great friend and co-worker) 


Payment

The cost of the Expand the Forest Program is $93.00/15 gallon tree. 

If Paying by Check, Mail to:

City of Lake Forest
Expand the Forest Program
100 Civic Center Dr.
Lake Forest, CA 92630

If Paying with Cash, Bring to:

City of Lake Forest
100 Civic Center Dr.
Lake Forest, CA 92630

If Paying by Credit Card

Credit card payments are accepted through eLakeForest.com with a 3.29% service fee. Register for a new account through eLakeForest.com.

 

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Lake Forest eNewsletters

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Email Lists

By submitting this form, you are granting: City of Lake Forest, 25550 Commercentre Drive, Lake Forest, California, 92630, United States, http://lakeforestca.gov permission to email you. You may unsubscribe via the link found at the bottom of every email. (See our Email Privacy Policy for details.) Emails are serviced by Constant Contact.

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Responsible Pet Ownership

Vet / Clinic:
20780 Lake Forest Dr., Lake Forest, CA 92630, (949) 600-8310
23162 El Toro Frontage Road, Lake Forest, CA 92630 (949) 837-5222
29040 Portola Parkway, Lake Forest, CA 92630 (949) 380-1255
24301 Muirlands Blvd Ste P, Lake Forest, CA 92630, (949) 837-7660
22377 El Toro Road, Lake Forest, CA 92630, (949) 855-9744
3 Rancho Circle, Lake Forest, CA 92630, (949) 581-7979

Owner Information

City: Lake Forest

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